Breakdown or accident on the road

Do you have bad luck on the road and you can’t continue cycling? Sorry to hear that! But don’t worry, we’ll help you get back on track quickly with the right information.

This bicycle belongs to o2o Bicycle Leasing:

o2o Bicycle Leasing

Henri Farmanstraat 40

9000 Gent

Tel: 09 296 40 12

Email: services@o2o.be

Do you have bad luck on the road?

Then call directly our breakdown assistance partner VAB , telephone number +32 (0)3 253 61 87
(more info can be found in our Breakdown assistance Service sheet).

Attention! You can only use the breakdown assistance after you have activated it.

Provide the Bicycle ID number – look for this number on your bicycle sticker or in myo2o Biker.
Provide your name and the name of your employer.
Pass on the make/model of your bicycle.
Report where you are stranded.

If the VAB road guard cannot make your bicycle roadworthy again on site, you can transport your bicycle free of charge. VAB takes your bicycle (and you) to the place most suitable for the repair.

Have you damaged your bicycle?

Have you fallen, had an accident or have you been the victim of vandalism?

First, check if your damage coverage is activated.

Then use your damage cover and collect the documents for your claim.

If a third party is involved in the damage, always fill in a European collision form. You don’t have this at your disposal? Contact the police and make them file a police report or road accident certificate. Be sure to state the details of the third party and the frame number of your bicycle on this certificate.

If information from the Insurance company is required, please fill in the following details:

Name: Ethias NV
Contract number: 22.000.084
Insurance broker: Vanbreda Risk & Benefits NV, Plantin 297, 2140 Borgerhout

You can find the complete procedure under ‘Services – What to do in the event of an accident or damage‘.

Want to know more about other services?

Is your bicycle stolen or do you need a repair or major maintenance?

Do you want to call on your civil liability or your extra warranty insurance?

Go to myo2o Biker and find all the details.

Did you find this bike?

Please let us know and provide the Bicycle ID (you can find this number on the bicycle sticker).